Prepared for Coffee Regional Medical Center  ·  2026 Remote Care Strategy Review  ·  Confidential
Coffee County · Sole Community Hospital · 65-Clinician Enterprise

A scalable, profitable remote care service line for Coffee Regional Medical Center.

Clinicians on your medical group's roster already run remote monitoring and chronic care management, and it produced roughly $606,000 in Medicare reimbursement in 2024. This is what happens when that same model runs across the whole enterprise — heart failure, CKD, COPD, diabetes and post-discharge patients — funded by fee-for-service reimbursement, and arriving while three CMS programs are scoring the 30 days after a discharge.

$0.00M24-Month Net
Reimbursement
0%Service Line
Margin
0Hospitalizations
Avoided (24 mo)
0Unique Patients in Active
Remote Care (Month 24)
Where Coffee Regional stands

A small hospital carrying a very sick panel — and two CMS models at once.

Everything in this section comes from CMS's own published files: the Care Compare hospital record for CCN 110089, the CY2024 Physician & Other Practitioners file for the 75 clinicians who bill through Coffee Regional and CRH Physician Practices, and the Medicare enrollment file for the surrounding counties.

1.65

Average HCC risk score

Across the enterprise's Medicare panel, against a national reference of 1.00. This panel is 65% sicker than the average Medicare population.

34.1%

Heart failure prevalence

Alongside CKD at 39.1%, diabetes at 41.3%, COPD at 31.1% and atrial fibrillation at 31.3%. Average patient age is 74.4.

65

Clinicians across two entities

37 in CRH Physician Practices across six towns, 28 billing through the hospital — plus a 17-physician hospitalist group.

62.8%

Medicare Advantage penetration

In Coffee County, and 61.7% across the catchment, against 56.3% for Georgia and 51.7% nationally. Only about one Medicare beneficiary in 2.7 is traditional fee-for-service.

The footprint is larger than the hospital

CRH Physician Practices operates clinics in Douglas, Nicholls, Waycross, Alma, Baxley and Hazlehurst — six towns across five counties. The employed group is 15 nurse practitioners, 6 cardiologists, 4 physician assistants, 3 obstetrician-gynecologists, 2 family physicians, 2 general surgeons, 2 urologists, and single specialists in neurology, physical medicine and hematology-oncology.

Coffee Regional First Care is separately certified as a Rural Health Clinic under its own CMS number, and the hospital's internal medicine bench carries six physicians against a residency program.

The inpatient book is chronic disease

Heart failure with major complications is the single largest reported DRG at 46 discharges, followed by pneumonia at 43 across two severity levels, sepsis at 17, renal failure at 12 and cardiac arrhythmia at 12. Percutaneous cardiovascular procedures account for another 27.

These are the admissions a remote care service line is built to prevent, and they are concentrated in exactly the conditions the panel already carries.

Sources: CMS Care Compare (CCN 110089); CMS Medicare Inpatient Hospitals by Provider and Service; CMS Physician & Other Practitioners, CY2024; CMS Doctors and Clinicians; CMS Medicare Monthly Enrollment, April 2026. Discharge counts below 11 are suppressed by CMS, so DRG figures are floors.

What you have already proven

You don't need to be convinced remote care works. Clinicians on your own roster proved it.

In CY2024, clinicians on the Coffee Regional and CRH Physician Practices rosters billed roughly $606,000 across remote monitoring, chronic care management and transitional care. That is a working program, not a pilot. The constraint is that it runs on three people, and part of it bills from a second practice location rather than Douglas.

ProgramCodes billedPatientsCY2024 allowed
Remote physiologic monitoring99454 · 99457 · 99458up to 268$268,026
Chronic care management99490 · 99439 · 99487 · 99491up to 582$288,863
Transitional care management99495 · 99496184$46,024
Principal care management9942620$3,551
Total$606,464
3 of 71

Clinicians carrying it

One cardiologist runs essentially the entire remote monitoring book — 212 patients on device supply, 250 on treatment management. A second cardiologist carries 256 chronic care management patients. One internist runs a panel of roughly 18.

0

Setup codes billed at scale

99453 covers patient education and device setup at enrollment. It does not appear in the CY2024 file at reportable volume, which means the enrollment work is being done and not billed.

5

Clinicians billing transitional care

Two internists, two family physicians and one cardiologist, at 13 to 32 patients each — against a hospital that discharges hundreds of chronic-disease patients a year.

What this changes about the conversation. The question is not whether remote care produces revenue at Coffee Regional. Your own claims answer that. The question is what happens when the same program reaches the other 62 clinicians, the six-town clinic footprint, and the post-discharge population — with the enrollment, monitoring, escalation and billing labor supplied rather than added to your payroll.

CMS Physician & Other Practitioners, by Provider and Service, CY2024, released May 2026. Figures decomposed by CPT. CMS suppresses any provider-code line under 11 beneficiaries, so patient counts are floors and low-volume clinicians may not appear.

Why now

Two CMS models, one 30-day window, and a payment year that has already started.

Coffee Regional is unusual for a hospital its size: it carries mandatory exposure under one CMS model and preliminary exposure under a second, and both are measured on the period after a patient leaves the building.

Mandatory · Verified

Transforming Episode Accountability Model

Coffee Regional Medical Center appears on the CMS TEAM participant list as a mandatory participant, CCN 110089, in CBSA 20060 (Douglas, GA), for the performance period January 1 2026 through December 31 2030. It is the only hospital in its CBSA on the list.

TEAM reconciles all Medicare Part A and Part B spending for 30 days following a qualifying surgical discharge. Your exposure sits in orthopedic and abdominal episodes — hip and femur fracture treatment is the one episode category visible above the CMS reporting threshold. The volume is modest. The accountability is not optional.

What moves an episode's cost is what happens after discharge: readmissions, emergency department returns, post-acute utilization. None of that is staffed today.

Preliminary list · Verified by NPI

Ambulatory Specialty Model

CBSA 20060 is on the CMS mandatory geography list for the Ambulatory Specialty Model. Two heart-failure cardiologists who reassign their Medicare billing to Coffee Regional Medical Center are named on the CMS preliminary participant list for the model.

ASM scores specialists on heart-failure cost and quality. The payment adjustment runs −9% to +9% for the first two performance years and widens to −12% to +12% by the final year. The first performance year is CY2027, paid out in payment year 2029.

Heart failure is already your largest inpatient DRG and your highest-prevalence chronic condition. The same patients drive both models.

Verified · Two-sided risk

And you are already in an ENHANCED-track ACO

Coffee Regional Medical Center Inc is a participant in TC2, LLC on the CMS Shared Savings Program PY2026 roster — ENHANCED track, which is full two-sided risk and the highest risk level in the program. Your hospitalist group and four other Douglas entities are in the same ACO, which also holds a SNF three-day rule waiver.

That changes what this service line is worth. Under two-sided risk, an avoided admission is not just a readmission you were not penalized for — it is total-cost-of-care performance on an assigned population, and the ACO has an operational reason to fund the capability rather than debate it.

$750,000 · Awarded

The state has already funded the readiness work

Georgia received $218.9 million from the federal Rural Health Transformation Program, administered by the Department of Community Health as the GREAT Health Program. Eighty rural hospitals were each awarded $750,000 for AHEAD model pre-implementation.

Coffee Regional Medical Center appears on Georgia's Value-Based Care Hospital List, designated Rural, current as of July 22 2026. The capability described in this document is what that money is for.

Two new RPM codes took effect in 2026

CMS added 99445 for device supply covering 2–15 days of readings, and 99470 for 10–19 minutes of treatment management. Before 2026 a patient who transmitted for eight days in a month, or a month that needed twelve minutes of clinical time, produced nothing billable.

The short-window codes carry patients who would previously have fallen through the 16-day and 20-minute floors — revenue that did not exist when the cardiology program on your roster was built.

The models pay on traditional Medicare only

TEAM, ASM and the Shared Savings Program all attribute fee-for-service beneficiaries. In Coffee County that is 2,932 people out of 7,669 — the rest are in Medicare Advantage. The models therefore run on the smaller part of your Medicare book.

The service line does not. It bills across the whole panel, which is why the fee-for-service economics stand on their own before a single episode is reconciled.

Sources: CMS TEAM participant list, rendition as of April 15 2026; CMS ASM mandatory geographic areas file (235 areas, OMB 2023 CBSA codes); CMS Ambulatory Specialty Model Participants, CY2027 preliminary file, matched by individual NPI; CMS Shared Savings Program PY2026 participant file; Georgia Department of Community Health, July 23 2026, and the Georgia Value-Based Care Hospital List; CY2026 Medicare Physician Fee Schedule final rule; CMS State/County Medicare Advantage Penetration, July 2026, and Medicare Monthly Enrollment, April 2026.

Where the exposure actually sits

Three of your five measured readmission rates are already penalized.

CMS reduced Coffee Regional's FY2026 inpatient payments by 0.25% under the Readmissions Reduction Program. Of the five measures with a reported excess readmission ratio, three are above 1.0 — and all three are conditions a remote care service line is built to manage.

HRRP measureEligible dischargesExcess readmission ratioPenalized
Heart attack411.0528Yes
COPD701.0390Yes
Heart failure1201.0076Yes
Pneumonia1720.9637No
Hip / knee replacement30.9866No

CMS FY2026 Hospital Readmissions Reduction Program payment adjustment factors and supplemental data file. Payment adjustment factor 0.9975. A ratio above 1.0 means more readmissions than CMS predicts for a comparable case mix.

+31

Excess acute-care days per 100 pneumonia discharges

Pneumonia is the one chronic-disease measure you are not penalized on — and it still carries a problem. CMS flags excess days in acute care as More Days Than Average on 172 discharges while the readmission rate itself is unremarkable at 15.4%.

Excess days count emergency department visits and observation stays that readmission measures ignore. In the same year, 490 Medicare beneficiaries passed through comprehensive observation services against 435 inpatient beneficiaries — more patients held for observation than admitted.

Heart failure is where the 30 days matter most

Heart failure is your largest inpatient DRG at 46 discharges, your highest-prevalence chronic condition at 34.1% of the panel, a penalized HRRP measure, and the clinical anchor of the Ambulatory Specialty Model your cardiologists are named on. Four separate CMS programs point at the same cohort.

A heart-failure patient's risk concentrates in the fortnight after discharge, when weight and blood pressure drift before symptoms return. That period is currently unstaffed — there is no daily reading, no scheduled touch, and no trigger short of the patient calling.

Value-based purchasing says the same thing twice

Coffee Regional's FY2026 Hospital Value-Based Purchasing total performance score is 30.50 out of 100. Safety scores 65, consistent with six consecutive Leapfrog "A" grades. But Clinical Outcomes scores 10 and Efficiency & Cost Reduction scores 10 — the two domains a remote care service line moves most directly, and the two furthest from where the rest of the scorecard sits.

Nobody is staffed to work this window

Across 133 open requisitions there is no care coordinator, no population health role, no transitional care nurse, no health coach and no remote monitoring position. The post-discharge window is not under-resourced — it is unstaffed, and every measure above is describing the same gap from a different angle.

Day 0

Discharge

The patient is flagged in the chart before they leave. Transitional care management starts the clock — a code five of your clinicians already bill.

Day 1–2

First touch

Medication reconciliation, symptom check, device set up and paired. Readings begin transmitting the same week.

Day 5–8

Second touch

Weight and blood pressure trends reviewed against the discharge baseline. Drift is caught here, days before it becomes a presentation.

Day 12–14

Third touch

The patient either transitions into longitudinal monitoring and chronic care management, or is stepped down. The 30-day episode window closes with a documented record.

This cadence is triggered, not scheduled. Any emergency department visit or hospitalization in the previous 60 days starts it automatically — which means it catches the patients whose next admission is already forming, not only the ones who were formally referred.

Sources: CMS FY2026 HRRP payment adjustment factors and supplemental data file; CMS Care Compare unplanned-visits file for CCN 110089, current rendition; CMS Medicare Outpatient Hospitals by Provider and Service, CY2024 (APC 8011); CMS FY2026 Hospital Value-Based Purchasing total performance score.

The service line

One clinical spine, two arms, and the labor supplied rather than hired.

The specialty arm runs on the cardiology and internal medicine bench. The primary care arm runs on the employed group and the Rural Health Clinic. Both feed the same enrollment engine, the same escalation logic and the same billing pipeline.

Specialty arm — cardiology, nephrology, pulmonary

Heart failure, resistant hypertension, CKD stages 3b–4 and COPD. Daily weight, blood pressure and pulse oximetry against a defined baseline, with titration decisions routed to the treating physician.

Remote monitoringPost-discharge cadenceHeart failure cohort

Primary care arm — the employed group and the RHC

The multi-chronic panel that 15 nurse practitioners, the family physicians and the internal medicine bench already manage: hypertension, diabetes, hyperlipidemia and the patients carrying three or more of them at once.

Chronic care managementSix-town footprintRural Health Clinic

The 2026 billing stack, at your locality's rates

Every rate below is the CY2026 Medicare Physician Fee Schedule non-facility amount for MAC locality 1021299, which is the locality your ZIP resolves to.

CodeService2026 rateCadence
99453Remote monitoring setup and patient education$19.57Once per episode
99454Device supply, 16 or more days of readings$46.58Monthly
99445Device supply, 2–15 days of readings (new for 2026)$46.58Monthly
99457Treatment management, first 20 minutes$48.78Monthly
99458Treatment management, each additional 20 minutes$39.55Monthly
99470Treatment management, 10–19 minutes (new for 2026)$24.56Monthly
99490Chronic care management, first 20 minutes$63.30Monthly
99439Chronic care management, each additional 20 minutes$48.01Monthly

Transitional care management (99495, 99496) is the on-ramp at every discharge and is already billed by five of your clinicians. It is not included in the forecast below, which models remote monitoring and chronic care management only.

Enrollment

A CoachCare enrollment specialist works on site at Coffee Regional's expense to no one's payroll but ours. Patients are identified from the chart, consented, and set up with cellular devices that need no wifi, no app and no smartphone — which matters across a rural six-county footprint.

Monitoring and escalation

Readings route through one escalation engine with defined thresholds and a documented trend definition. Your team sees signal — the clinical decisions and the exceptions — not 354,000 raw readings.

Documentation and billing

Time, touches and care-plan actions are captured as they happen and assembled into claims automatically. Over 24 months the model generates roughly 126,000 claims without adding a biller.

Integration

It runs inside athenahealth, not beside it.

Your two environments are split: the hospital runs Paragon with a FollowMyHealth portal, and CRH Physician Practices runs athenahealth on practice tenant 9964, shared across cardiology, oncology, the women's center and bariatrics. Remote monitoring and chronic care management live on the ambulatory side — which is the athenahealth side, and which has a well-trodden integration path.

Enrollment by service

Enrollment flags and trigger ordering sit inside the existing clinical workflow. Our team enrolls qualified Medicare patients on the practice's behalf, and enrollment status is visible in the chart in real time.

Health history exchange

Problem list, medications and history flow bi-directionally at intake, so the care team starts from the record rather than from a phone call.

Discrete vitals

Device readings land in the chart as discrete, trendable vitals — not PDF attachments a physician has to open one at a time.

Escalation tasks

An out-of-range reading that needs the practice becomes a task in the system your team already works, routed to the person who should see it.

Compliance documentation

Time, touches and care-plan updates are written into the record as an audit-ready care summary, which is what a care-management audit actually asks for.

Automated claim generation

Claims are created by the CoachCare billing engine, removing the manual claim step for each patient every month. Patients begin receiving services in under five days from the enrollment flag.

Clinical governance

The economics prove it pays. This is what proves it is safe.

Every reading from every patient in both arms routes through one escalation engine. The rules do not change by program, by clinic, or by who is on shift.

How a reading is handled

  • Critical values escalate regardless of symptoms. A number in the critical band moves immediately, whether or not the patient feels unwell.
  • Out of range gets a retake and a symptom check first — which is what keeps a cuff placed wrong from becoming a phone call to your team.
  • A trend is defined objectively: three readings at least an hour apart for blood pressure or glucose, or three within seven days for heart rate. Not a judgment call.
  • Unreachable is not resolved. Voicemail plus a callback attempt, and the escalation proceeds anyway if the value is critical or the trend is established.
  • Every escalation is documented with the vital, the findings, the contact method, who was reached, the outcome and the follow-up.

The emergent pathway

Chest pain, new shortness of breath, stroke signs, syncope, worst-ever headache or sudden swelling trigger a 911 call with the patient still on the line. If the patient refuses, they are directed to the clinic; if they refuse that and the presentation is emergent, CoachCare activates 911.

CoachCare's urgent and emergent policy supersedes any client-specific escalation preference. That is not negotiable in contracting, and it is the reason this scales safely across six towns.
Route 1

Emergency

911 activated with the patient on the line, and the practice notified.

Route 2

Non-critical

Routed to a named member of the practice team, defined during implementation rather than improvised.

Route 3

Stable, resolved

Documented in the record as an FYI. No interruption, no task, no noise.

Continuity

Unreachable

Re-escalated on a fixed cadence, with the practice notified at every decision point.

Value Analysis

What the service line produces over 24 months.

Modeled on an in-scope population of 7,800 patients drawn from a Medicare panel of roughly 12,000, with 50 referring clinicians and one CoachCare-funded on-site enrollment specialist. Rates are the CY2026 fee schedule at your locality.

Active enrollments by program

Monthly active patients, months 1–24

Monthly economics

Net reimbursement, CoachCare fees, and the margin retained by Coffee Regional

24-month reimbursement mix

Net reimbursement by program
 Year 1Year 224-month
Net reimbursement$2,197,579$4,135,267$6,332,846
CoachCare fees$1,279,145$2,347,249$3,626,394
Margin retained by Coffee Regional$918,434$1,788,018$2,706,452
Margin %41.8%43.2%42.7%
The on-site enrollment specialist is staffed and paid by CoachCare. That cost sits on our side of the model, not yours — it is embedded value in the figures above, never a deduction from the margin shown.
$2.71M

Retained margin

Over 24 months, after all CoachCare fees, at a 42.7% margin. Month one clears positive.

225

Hospitalizations avoided

Modeled across the monitored population over 24 months, concentrated in the heart failure and COPD cohorts.

2,301

Unique patients

In active remote care at month 24, deduplicated across patients enrolled in both programs.

27.0

FTE-equivalent effort

56,194 hours of care-team work over 24 months, delivered by CoachCare rather than recruited into a rural market.

Scenario Explorer

Change the assumptions and watch the model move.

This calculator runs the same enrollment engine as the Value Analysis and reproduces it exactly at the default settings. The most informative thing it shows is which lever actually matters here.

Patients with a qualifying chronic condition. Capped near 1.4× the modeled cohort, because the eligibility rates behind this model describe a condition-defined population rather than a whole panel.
Staffed at CoachCare's expense.
$0.00M
24-month net reimbursement
$0.00M
Margin retained
0
Active enrollments at month 24
0
Hospitalizations avoided

Enrollment under this scenario

Active patients by program, months 1–24
Move the enrollment specialist slider and watch what does not change. Enrollments at month 24 hold at the same number whether you staff zero specialists or three — because both programs hit their ceiling inside the first year. What changes is how fast you get there, and that is worth roughly $205,000 between zero and one, and another $223,000 between one and three. Now move the in-scope slider: that one moves the ceiling itself, and it moves the forecast about twice as hard. Your constraint is how widely you define the eligible cohort, not how many people you put on outreach.
Getting there

From this document to a running service line.

  1. Validate the population

    Pull the actual chart count of patients carrying a qualifying chronic condition across CRH Physician Practices, the hospital clinics and First Care. The forecast uses 7,800 against a Medicare panel of roughly 12,000; the real number sets the ceiling, and it is the single input worth confirming first.

  2. Start where it already works

    The cardiology remote monitoring panel is running today. Extending it is faster than starting anywhere else, and it lands directly on the heart-failure cohort that both CMS models score.

  3. Stand up the post-discharge cadence

    Wire the discharge trigger, the three touches and the escalation routing. This is the piece that touches the TEAM episode window, the pneumonia excess-days measure and the heart-failure population at the same time.

  4. Extend across the employed group

    Six towns, 37 clinicians, and a Rural Health Clinic. Same engine, same escalation rules, same billing pipeline — run by the enrollment specialist rather than by your clinic managers.

About CoachCare

The experience to get it right.

500,000+

Patients managed

Across more than 400 managed conditions.

10,000+

Clinicians on the platform

Providers running remote care programs day to day.

1,000+

Implementations

Programs stood up and running in market.

5M+

Claims generated

Care-plan coding and billing behind more than five million claims.

100M+

Vitals recorded

Over 100 million vitals recorded and 4 million care actions enabled.

The full analysis

Every figure on this page, with the sourcing and the model inputs behind it.

Download the Full Executive Report (PDF)